Shipping Policy

At Amélie, we want every order to be handled with care and delivered as smoothly as possible. Once your order has been placed, our team will begin processing it as quickly as possible.

Order Processing

After placing your order, you will receive an order confirmation by email. Please make sure all details, including your shipping address and email address, are correct at checkout.

Once your order has been processed and prepared for shipment, you will receive a shipping confirmation email with your tracking details.

Shipping Times

Shipping times may vary depending on your location, local postal services, courier processing, and seasonal demand. During busy periods, slight delays may occur.

We always do our best to get your order to you as quickly as possible, but delivery times are estimates and cannot be guaranteed.

Tracking Information

Once your order has been shipped, tracking information will be sent to the email address used at checkout. Please allow some time for tracking updates to appear after your parcel has been handed over to the courier.

Incorrect Shipping Details

Customers are responsible for providing the correct shipping address at checkout. If an incorrect or incomplete address is entered, we may not be able to make changes once the order has been processed.

Amélie is not responsible for parcels that are delayed, lost, or returned due to incorrect shipping information provided by the customer.

Lost or Delayed Parcels

If your parcel appears to be delayed, please contact us so we can look into the issue and assist you further. In some cases, delays may be caused by courier processing, local postal services, customs checks, or high shipping demand.

If your parcel is confirmed as lost by the courier, we will review the situation and offer a suitable solution.

Customs, Duties & Taxes

Depending on your country, customs fees, duties, or taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Us

If you have any questions about your order or shipping, please contact us at:

Email: hello@Amélie.com

Please include your order number when contacting us so we can help you as quickly as possible.